Terms & Conditions
Introduction
These Terms & Conditions govern access to and use of the Belzo eMart website and Android application, including browsing, account creation, placing orders, payment, delivery, cancellation and customer support. By using Belzo eMart, the customer agrees to comply with these Terms.
Business Model
Belzo eMart operates as an inventory-based e-commerce business. Products are sold directly by BELZO EMART. Belzo eMart does not operate as a third-party seller marketplace and customers do not purchase products from independent sellers through the platform.
Products
Belzo eMart may offer grocery, FMCG, food products, home-care products, personal-care and cosmetic products, baby-care products, dairy and frozen products, household products, electrical products and other permitted consumer products. Product availability, descriptions, images, quantities, prices and applicable taxes may change from time to time.
Account & Guest Checkout
Customers may place orders through guest checkout or may create an account using available login methods such as mobile OTP, email and Google login. Customers are responsible for providing accurate information and keeping access credentials and OTPs secure.
Product Prices
Prices displayed on the platform are the applicable selling prices at the time of ordering. Applicable taxes, delivery charges and other clearly disclosed charges may be added where applicable. Belzo eMart may correct obvious pricing, description or inventory errors and will communicate with the customer where necessary.
Order Acceptance
Placing an order constitutes a request to purchase the selected products. An order is subject to product availability, address/serviceability, payment confirmation where applicable and operational acceptance by Belzo eMart. If an order cannot be fulfilled, Belzo eMart may cancel it and provide the applicable refund for prepaid orders.
Delivery
Belzo eMart currently provides delivery within Tikamgarh. Delivery is generally targeted within 24 hours. Orders received after 8:00 PM may be delivered the following morning. Delivery is currently handled through Belzo eMart's own delivery personnel.
Delivery Charges
Orders of ₹300 or more are eligible for free delivery. Orders below ₹300 may attract a ₹30 delivery charge. The applicable charge, if any, will be displayed during checkout.
Customer Availability
Customers should remain available at the delivery address and respond to delivery calls. If the customer is unavailable or does not respond to reasonable delivery attempts, the order may be cancelled and the customer may be required to place a fresh order.
Payment
Belzo eMart accepts prepaid payments through its configured payment gateway, currently Razorpay, and also offers Cash on Delivery where available. Payment processing may be subject to the terms of the relevant payment service provider.
Cancellation by Customer
A customer may cancel an order at any time before the delivery person reaches the delivery location. If the customer refuses to accept an order when the delivery person reaches the location, no cancellation charge will be imposed. For prepaid orders that are refused at delivery, the applicable refund will be processed as described in the Refund Policy.
Open-Box Delivery
Belzo eMart follows an open-box delivery approach for eligible orders. Customers should inspect the delivered package and products in the presence of the delivery person. If a wrong product, missing item, damaged product, leakage, expired product, near-expiry product, broken packaging, quantity mismatch or different size/variant is identified during delivery inspection, the customer should immediately report it to the delivery person and request cancellation/rejection of the affected order.
No General Return After Acceptance
Except where applicable law requires otherwise, products are not ordinarily returnable after the customer has accepted the delivery. Customers should therefore inspect the order carefully at the time of delivery.
Offers & Coupons
Belzo eMart may provide promotional offers, discounts, coupons and other benefits subject to the specific terms displayed with each promotion. Belzo eMart may modify or withdraw promotional offers where permitted by law.
Intellectual Property
The Belzo eMart name, branding, website content, application content, graphics, logos, text, software and other original materials are owned by or licensed to Belzo eMart and may not be copied, reproduced or commercially exploited without permission, except as permitted by law.
Prohibited Use
Customers must not misuse the website or application, interfere with its operation, submit false information, attempt unauthorized access, use the platform for unlawful activities, or abuse delivery, cancellation, refund, coupon or promotional systems.
Changes
Belzo eMart may update these Terms from time to time to reflect changes in its services, operations, technology or applicable requirements. Updated terms will be made available through the website or application.
Contact
For customer support, customers may contact Belzo eMart at 8839095625 or belzoemart@gmail.com during support hours of 09:00 AM to 09:00 PM.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws applicable in India. Subject to applicable law and the jurisdiction of statutory consumer forums and other authorities, the courts having competent territorial jurisdiction at Tikamgarh, Madhya Pradesh, shall have jurisdiction over disputes arising out of or relating to the use of Belzo eMart and its services.