Privacy Policy

Information We Collect

Belzo eMart may collect information required to create an account, process orders and provide services, including name, mobile number, email address, delivery address, saved addresses, order details, customer communications and information provided during checkout.

Login Information

The application may support mobile OTP, email and Google login. Authentication information is used to verify the customer and provide secure access to the account.

Order & Delivery Information

We use customer address, phone number, order details and related information to process, pack, deliver and support orders.

Payment Information

Prepaid payments are processed through the configured payment gateway, currently Razorpay. Belzo eMart does not need to store complete card credentials where payment processing is handled by the payment service provider. Payment-related information may be received or processed as necessary for transaction verification, refunds and reconciliation.

Device & Technical Information

Depending on the technologies enabled in the website or application, Belzo eMart may collect technical information such as IP address, device information, application information, crash information, browser information and usage information for security, performance and service improvement.

Location & Delivery

Where location functionality is enabled, location information may be used to assist with address or delivery-related services. Customers may also provide delivery details manually.

Cookies & Similar Technologies

The website may use cookies or similar technologies for essential functionality, security, preferences, analytics and service improvement, subject to the technologies actually implemented on the platform.

Notifications & Communications

Belzo eMart may send order updates, delivery notifications, account messages, service communications and, where permitted and enabled, promotional notifications.

Use of Information

Information may be used to process orders, deliver products, provide customer support, process payments and refunds, maintain accounts, prevent fraud and misuse, improve services, communicate with customers, and comply with applicable legal requirements.

Sharing of Information

Information may be shared with service providers where necessary to operate Belzo eMart, such as payment processing, technology, analytics, communication and delivery-related providers. Information may also be disclosed where required by law or lawful governmental request.

Data Security

Belzo eMart takes reasonable measures appropriate to its systems to protect customer information against unauthorized access, misuse, loss or alteration. No internet-based service can guarantee absolute security.

Account Deletion

Customers may request deletion of their Belzo eMart account. Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other legitimate purposes.

Children's Information

Belzo eMart is intended for general consumer use. Customers should not knowingly provide personal information of children where such collection is not permitted by applicable law.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will be published through the website or application.

Contact

For privacy-related questions or requests, customers may contact Belzo eMart at belzoemart@gmail.com or 8839095625.